Refund and Returns Policy

Effective Date: 14/05/2026

At Diamond Shine, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions related to cancellations, refunds, and service-related concerns.

1. Service-Based Business

Diamond Shine provides cleaning services and does not sell physical products. Therefore, product returns are not applicable.

2. Booking Advance Payment

• A 10% advance payment is required to confirm all bookings.
• Advance payments help reserve the service slot and schedule the cleaning team.

3. Cancellation Policy

• Customers should inform us in advance for cancellation or rescheduling requests.
• Last-minute cancellations may result in partial or non-refundable advance payments.
• Refund approval depends on booking status and service preparation.

4. Refund Eligibility

Refunds may be considered in the following situations:

• Service could not be provided due to company-related issues
• Duplicate payment made by the customer
• Approved cancellation under eligible conditions

5. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after service completion
• Service exclusions already mentioned before booking
• Issues related to cement, paint, or glue stain removal exclusions
• Delays caused by customer unavailability or inaccessible premises

6. Service Complaints & Damage Claims

Customers must report service-related complaints or damage claims within 24 hours of service completion.

Diamond Shine provides damage claim support up to ₹5000 for verified cases only.

7. Refund Processing Time

Approved refunds, if applicable, may take 5–7 working days depending on the payment method.

8. Contact Information

Business Name: Diamond Shine
WhatsApp Number: 9749947100
Contact Number: 7679081923
Email: Daimondshine67209@gmail.com

By booking our services, you agree to this Refund & Returns Policy.